QUESTIONS & ANSWERS
A little clarity before you start.
Everything you need to know about your records, the report and what happens next.
What does the Full report guarantee cover?
If the Full report finds nothing material that would change a pricing, job-mix or customer decision, reply to your report email for a full refund to the original payment method. We also refund if your records cannot support a useful Full report.
Which report should I choose?
Choose Core for a focused look at job returns, pricing and one service in one town. It covers up to two years and five job types. Choose Full for up to five years, broader visibility research and a closer look at team costs, overheads, capacity and trading changes. We can check your records and help you choose before you pay.
What do I need to send?
A job list with job type, price, date and time taken where available: up to two years for Core or five for Full. A spreadsheet or job-software export is fine. We also ask about owner time, staff costs, vehicles, materials, overheads, billable hours and callbacks. The free AEO check needs only public business details.
What if my records are a bit messy?
That’s expected. We check what you send and flag missing information. Estimates are labelled and cost assumptions are explained.
How long does it take?
Five working days after we have the records and answers needed for the audit.
Can I ask questions after receiving my report?
Yes. Core includes a 20-minute walkthrough and one round of clarification. Full includes a 45-minute walkthrough and questions about the findings by email.
Is this a subscription or another app to learn?
Core and Full are one-off reports. Nelvant tracking software is coming soon. You can email alex@nelvant.com to join its waitlist. Buying a report does not start a subscription.
What is the included AI visibility review?
Core uses 25 single-turn questions for one priority service and one main town, asked three times on each provider: 150 attempted answers. Full uses the broader 60-question scope across relevant services, towns and specialisms, including follow-up conversations. We use OpenAI web search and Gemini Search grounding, which can differ from their consumer apps. Dates, sources and missing answers are recorded. Neither review promises rankings or leads.
How is my data used?
Your records are used to produce your analysis. Ask for deletion by emailing us. Only send the information needed for the audit; unnecessary personal details can be removed from your export.
Is AI doing the calculations?
No. AI may help extract and organise messy records. Arithmetic is performed by deterministic software. A human auditor decides and explains cost allocations, reviews uncertainty and signs off the report.
Still have a question?
Email alex@nelvant.com. If you’re unsure whether your business or records are suitable, get in touch before purchasing.
BETTER NUMBERS. BETTER DECISIONS.
Make the work worth it.
Know which jobs to quote more of. And which ones need a rethink.